How Amend Handles Your Business Data

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Contractor software can contain customer contact details, estimates, project files, invoices and internal notes. A business should know who owns that information and how the platform handles it.

Your company keeps ownership

Customers retain ownership of the business data they put into Amend. Amend does not sell that data. Authorized users can work with it through the product, and account controls support export and deletion as described in the platform's policies.

Separation, permissions and encryption

Each company's records are logically separated. Role and permission checks limit what a signed-in user can access. Data is encrypted in transit and at rest, and sensitive operations are recorded so activity can be reviewed.

Security is a continuing process rather than a badge. Amend publishes current practices, subprocessors and known assurance limits on the Security page. Customers evaluating the platform should use that page and the legal terms as the current source.

How AI fits in

Mend receives the business context needed for an authorized task through managed AI services. Access controls still apply, and customer data is not used to train public models. Actions that contact a customer, affect money or create another meaningful consequence wait for user approval.

Every team should also apply its own controls: use individual accounts, assign the minimum required role, remove departed users promptly and avoid placing unnecessary sensitive information in notes or files.