Terms of Service

Last updated: September 30, 2026

These Terms of Service ("Terms") are a binding agreement between you and the business you represent ("you," "Customer") and Amend Solutions LLC ("Amend," "we," "us," "our") governing access to and use of the Amend websites, the Amend platform, all applications, tools and features within it, and Amend AI ("Mend") (together, the "Service").

By creating an account, clicking "I agree," or using the Service, you accept these Terms. If you do not agree, do not use the Service. If you use the Service on behalf of a company or other entity, you represent that you are authorized to bind that entity, and "you" refers to that entity.

1. Business use only; eligibility

The Service is provided for commercial and business purposes only, not for personal, family, or household use. You must be at least 18 years old and able to form a binding contract. You agree the Service is a "transaction between businesses," and consumer-protection laws that apply only to consumer transactions do not apply to the maximum extent permitted by law.

2. Definitions

• "Customer Data" means data, files, documents, and content you or your users submit to or generate within the Service.
• "Users" means the people you authorize to use the Service under your account (owners, admins, office staff, salespeople, field crew, etc.).
• "Amend AI" or "Mend" means any artificial-intelligence, machine-learning, automated, or generative feature of the Service, including material takeoffs, estimate/quote drafting, document drafting, summaries, search, and the assistant that can take actions across the Service.
• "Output" means any content, number, suggestion, draft, or action produced by Amend AI.

3. The Service; changes; availability

Amend provides one connected platform for contractors and service businesses, which may include CRM, AI material takeoffs, estimates and quotes, invoicing and payments, e-signatures (DocuMend), scheduling, inventory, file storage (Drive), analytics, a field app, and Mend. We may add, change, suspend, or discontinue any part of the Service, feature, or plan at any time. Some features are labeled beta, preview, or "coming soon" and are provided without any warranty and may be changed or removed. We do not guarantee the Service will be available at any particular time or free of interruption, error, or data loss.

4. Accounts, roles & security

• You must provide accurate information and keep it current. You are responsible for all activity under your account and your Users, whether or not authorized by you.
• You are responsible for configuring roles and permissions and for the actions your Users and administrators take, including approving actions proposed by Mend.
• You are responsible for safeguarding credentials and enabling available security features (such as two-factor authentication). Notify us promptly of any suspected unauthorized use.
• Sessions may expire after a period of time or inactivity, requiring re-authentication.

5. Subscriptions, billing, trials & taxes

• Trials. We may offer a free trial (e.g., 14 days). At the end of a trial, unless you cancel or select a paid plan, access to paid features may be suspended. Trials are provided "as is" and may be modified or withdrawn.
• Billing. Paid plans are billed in advance on a recurring basis through our payment processor (Stripe). Plans, limits (including seat, storage, takeoff, document, and Amend AI usage limits), and prices are described at checkout and may change with prospective notice.
• Auto-renewal. Subscriptions renew automatically for another term of the same length, at the price then in effect, until you cancel. Before you buy we show you the price, how often you will be charged, and — for a yearly plan — the renewal date.
• Renewal reminders. For a yearly plan we email you at least thirty (30) days before it renews, with the renewal date, the amount, and how to cancel. If we change your price or materially change the service, we tell you before that change takes effect.
• Cancelling. Cancel at any time in Settings → Plan & Billing — the same place you subscribed. You can do it yourself, without contacting us and without any additional step. Cancelling stops the subscription renewing straight away; what happens to the term you have already paid for depends on the plan.
• Cancelling a monthly plan. Your plan runs to the end of the month you have paid for, and that month is not refunded.
• Cancelling a yearly plan. We refund the whole months you have not used. You do not need to email us in order to cancel — cancelling in Settings is enough. Access ends when the refund is issued; if a refund is due and has not arrived, email [email protected].
• Other fees. Except as set out above and where required by law, fees are non-refundable, including for partial months, unused capacity, or features you did not use.
• Mend AI credits. Each plan includes a monthly allowance of Mend AI credits, shown on our pricing page and in Settings → Plan & Billing. Credits pay for Amend's AI features, for example Mend, AI drafts and document reading. A task uses credits according to how much AI processing it takes, so a larger task uses more. Your plan's credits are shared by everyone in your company; an account admin can set a monthly limit for a person or turn the AI features off for them. Plan credits reset at 00:00 UTC on the first day of each calendar month, whatever your billing date and whether you pay monthly or yearly. Unused plan credits do not carry over, have no cash value, and are not refunded. When your company's credits run out, the AI features pause until they reset and the rest of Amend keeps working; you can upgrade your plan or buy more credits. Credits you buy are used only after the month's plan credits, do not reset, and stay on your account until they are used or your account is closed.
• Overages & limits. We may enforce, meter, throttle, or charge for usage above plan limits, and may require an upgrade to continue.
• Taxes. Fees are exclusive of taxes; you are responsible for all applicable taxes other than taxes on our net income. Chargebacks: initiating a chargeback without first contacting us is a breach of these Terms and may result in suspension.

6. Customer Data; your responsibilities; backups

You retain ownership of Customer Data. You grant Amend a worldwide, non-exclusive license to host, copy, process, transmit, display, and create derivative works of Customer Data solely to provide, secure, maintain, and improve the Service and to operate the AI features you use. You represent and warrant that you have all rights and consents necessary to submit Customer Data and to let us process it, and that Customer Data and your use of the Service comply with all laws. You are responsible for maintaining your own independent backups of important data. While we take reasonable measures to protect data, you agree we are not liable for any loss, corruption, or inability to access Customer Data.

7. Acceptable use

Your use of the Service is subject to our Acceptable Use Policy, which is incorporated into these Terms. Without limiting it, you agree not to: use the Service unlawfully or to infringe others' rights; upload malware or attempt to breach, probe, overload, or disrupt the Service or its security; reverse engineer, scrape, or resell the Service except as permitted by law; use Output or Mend to generate unlawful, deceptive, harassing, or harmful content or communications; send messages in violation of anti-spam, telemarketing, or consent laws (e.g., CAN-SPAM, TCPA); or exceed plan limits by automated means. We may investigate, suspend, or terminate accounts that violate these Terms, and may remove content that we believe violates law or these Terms.

8. Amend AI (Mend) — important disclaimer, no professional advice & automated actions

Amend AI is a productivity aid, not a professional and not a guarantee. You acknowledge and agree:

• Output can be wrong. AI systems can produce inaccurate, incomplete, outdated, or fabricated ("hallucinated") Output, including wrong quantities, prices, measurements, dates, legal or code references, and calculations. Output is not a statement of fact by Amend.
• You must verify everything. You are solely responsible for independently reviewing, verifying, and validating all Output before relying on it, sending it to any third party, bidding, pricing, ordering materials, filing anything, or making any business, financial, legal, or safety decision.
• No professional advice. Output does not constitute and is not a substitute for professional advice — legal, accounting, tax, financial, engineering, architectural, construction, code-compliance, permitting, or otherwise. Consult a qualified professional.
• Automated actions require your approval and are your responsibility. Mend may propose or, where you enable it, take actions across the Service (e.g., drafting or sending messages, creating estimates or invoices, scheduling). You are responsible for reviewing and approving such actions and for any action taken under your account, including its consequences, whether initiated by a User or by Mend at your or a User's direction.
• Third-party AI providers. AI features are powered in part by third-party model providers (e.g., Google, including Google Cloud Vertex AI). We do not control and are not responsible for their models or output. Your use of AI features is also subject to those providers' generative-AI use policies, as described in our Acceptable Use Policy.
• Disclosure of automated interaction. Where the Service communicates with your customers or other third parties on your behalf — including the AI Receptionist — it identifies itself as an automated assistant. You will not disable, obscure, or misrepresent that disclosure. You are responsible for any further disclosure your own use of Output requires under applicable law, including where you send AI-drafted communications to your customers.
• No reliance / assumption of risk. To the maximum extent permitted by law, you assume all risk arising from your use of Output, and Amend has no liability for decisions, estimates, bids, filings, communications, or losses based on Output. See Section 15.

9. Application- and feature-specific terms

The following apply to specific parts of the Service, in addition to the rest of these Terms. Each is provided as a tool; you remain responsible for your business, your compliance, and your outcomes.

9.1 Material Takeoffs, Estimates & Quotes

Takeoff quantities, counts, measurements, material lists, prices, and estimates are AI-assisted approximations for your review only and are not guaranteed to be accurate or complete. You are responsible for verifying every quantity and price against the actual plans, site conditions, supplier pricing, and applicable codes before bidding, ordering, or committing. You are also responsible for holding, and keeping current, every licence, registration and permit your business and each job require, and for the contract documents your jurisdiction requires you to give your own clients. Amend is not liable for underestimates, overestimates, mispriced bids, material shortages or overages, or any loss arising from reliance on takeoffs, estimates, or quotes.

9.2 DocuMend — Electronic Signatures

DocuMend provides tools to prepare, send, sign, and store documents electronically. It does not provide legal advice and does not guarantee that any document, signature, or process is valid, admissible, or enforceable in your jurisdiction or for your purpose. You are solely responsible for: the content and legality of your documents; determining whether an electronic signature is appropriate and permitted (some documents require wet-ink signatures, notarization, or witnesses); verifying signer identity and authority; and complying with the ESIGN Act, UETA, and other applicable laws. Use of e-signature features is also governed by our Electronic Records & Signature Consent. Amend is not a party to your documents and is not liable for their validity, enforceability, or consequences.

9.3 Invoicing, Payments & Books

Invoicing, payment, expense, and financial features help you record and process business transactions but are not accounting, bookkeeping, tax, or financial advice. Figures, totals, taxes, and summaries may contain errors and must be independently verified. You are responsible for the accuracy and legality of amounts charged, for collecting and remitting taxes, and for your own accounting and tax compliance. Card payments are processed by Stripe under its terms; Amend does not store full card numbers and is not responsible for payment processor availability, holds, disputes, or decisions.

9.3a Payments from your clients — you are the merchant of record

When you accept a payment from your own client through the Service, you connect and use your own Stripe account. You are the merchant of record for that payment. The money moves directly from your client to your Stripe account and is paid out to the bank account you give Stripe. Amend never receives, holds, controls, or takes custody of those funds at any point, and Amend takes no fee or commission from them. Stripe's processing fees are charged to your account by Stripe.

The agreement to supply goods or services is between you and your client. Amend is not a party to it and has no obligation or liability under it. Accordingly:

• Refunds to your clients are yours to decide, issue, and fund, through your own Stripe account.
• Chargebacks and disputes raised by your clients are between you, your client, and Stripe. They are charged to your Stripe account, together with any fees. Amend does not indemnify you for them, cannot decide them, and has no ability to reverse a card network's decision.
• Your relationship with Stripe is governed by Stripe's own agreement with you, which you accept directly with Stripe when you connect your account. You are responsible for meeting its requirements, including identity verification and ongoing compliance.
• Surcharges and fees you add for your clients — including any card surcharge or convenience fee — are your decision and your legal responsibility. Card network rules and state law restrict them, and surcharging debit cards is prohibited. Amend does not advise on this.

Bank (ACH) payments do not settle immediately. A bank debit can take several business days and can still fail after your client has submitted it. The Service marks an invoice paid only once Stripe confirms the funds have settled — not when your client completes the payment form. Until then, treat the invoice as unpaid. Amend is not liable for a payment that is reversed, returned, or fails after submission.

9.3b Connecting your bank (Plaid)

Amend Books can import transactions from a business bank account you connect through Plaid. By connecting an account, you authorize Amend and Plaid to access that account's information on your behalf, for as long as it stays connected.

The connection is read-only. Amend cannot move money from a connected account.

Transaction data comes from your bank through Plaid. It can be delayed, incomplete, or wrong, and we do not control its accuracy. Imported transactions are marked for your review. You are responsible for checking them before relying on your books for tax, lending, or any other purpose.

Your use of Plaid is also subject to Plaid's terms and the Plaid End User Privacy Policy. You can disconnect at any time.

9.4 Amend Drive & file storage

Drive lets you store and organize files subject to your plan's storage limit. You are responsible for the content you store, for having the rights to store it, and for keeping your own backups. We may impose file-size and storage limits and may remove content we believe is unlawful or infringing. We are not liable for loss, deletion, corruption, or unavailability of stored files.

9.5 Field App, location & team features

Field and team features may include location sharing, check-in, and timekeeping. You are solely responsible for using these features lawfully, including obtaining any required employee notice or consent and complying with labor, privacy, and employment laws. Amend is not liable for how you configure or use location, tracking, or timekeeping features, or for employment-related claims.

Crew location is recorded only while a crew member has started a shift in the Amend app, and only on the device they started it on. While that shift is running, the app keeps reporting location even if the phone is in a pocket with the screen off — and it shows a notification on the device the whole time it is doing so. Location stops the moment the shift ends, and Amend cannot begin locating a device on its own: a crew member has to open the app and start a shift. Within your company, only owners, admins and office roles can see a crew member's location, and it is used for dispatch, job assignment and timesheet accuracy — nothing else.

9.6 Communications & outreach

If you use the Service to send emails, texts, or other messages, you are solely responsible for obtaining all required consents and complying with all applicable laws (including CAN-SPAM, TCPA, and state equivalents) and for the content of your messages. Amend is not responsible for your communications or any resulting claims.

9.7 Payroll

Payroll is calculated, not generated. Unlike Amend AI it does not predict anything: the figures come from the hours, rates and elections you enter, applied to published tax tables. That makes it repeatable — it does not make it your accountant. Because payroll is not AI Output, the disclaimer in Section 8 does not govern it. This section does.

• You are the employer; Amend is not. You are responsible for what you pay, what you withhold, what you file, and when. That includes deciding whether a worker is an employee or an independent contractor. That decision is yours, and the software does not make it for you.
• Amend never files and never pays. We do not transmit anything to the IRS, to a state agency, or to a bank, and we never move your money. Every filing and every deposit is made by you.
• What we produce, and what we do not. For some forms we fill the official government PDF — Form 941, W-2 copies B, 2 and C, Form W-4, and 1099-NEC recipient copies. For others we produce our own worksheet showing what to enter on the official form — Form 940 and California Forms DE 9 and DE 9C. A worksheet is not the form. We never produce Copy A of the W-2 or the 1099-NEC; those are filed electronically through the SSA or IRS IRIS.
• Check it before you file. Anything we have not been able to verify is marked DRAFT. Marked or not, reviewing every figure before you file or pay it is your responsibility.
• California rules. Where the app helps with California requirements — overtime, paid sick leave, final pay, itemised wage statements — it is a tool for applying them. Using it is not a determination that you have complied. Your obligations under the Labor Code remain yours.
• Rates change. We update tax tables and rates as the agencies publish them. Confirming the rates that apply to you remains your responsibility, particularly if you operate in more than one state or a rate is specific to your business.
• Not tax, legal or accounting advice. Nothing produced by Payroll is professional advice, and no part of it creates an accountant, bookkeeper, or payroll-agent relationship between you and Amend. For advice, use a qualified professional.

9.8 Referral Program

If you refer another business to Amend, you may earn a credit. The rules are:

• What you get. A $50 credit toward your future Amend invoices. It is a credit only: it has no cash value, cannot be paid out, and cannot be transferred or sold.
• When you earn it. Once per referred company, after that company pays its first invoice for a paid Amend plan. Payments for anything else, such as texting, do not count. We may wait up to 14 days after that payment before the credit appears.
• Approval. Amend reviews each credit before it is applied.
• Refunds and disputes. If the referred company's payment is refunded or disputed, the credit is not given. If the credit has already been given, we may withdraw it.
• No self-referral. Referring your own business, or a business whose owner is a member of your Amend account, does not earn a credit.
• Limit. You can earn at most 3 credits in a calendar month.
• Referred companies. A company you refer gets the standard free trial. A referral does not lengthen it.
• Changes. We may change or end the Referral Program at any time. Ending it does not take away credits already applied to your invoices.

10. Third-party services

The Service relies on third parties (e.g., cloud hosting and storage, Stripe for payments, Plaid for bank connections, Google and other AI model providers, mapping and geolocation, and email delivery). Your use may be subject to their terms, and we are not responsible or liable for third-party services, their acts or omissions, outages, or changes.

11. Intellectual property; feedback

The Service — including its software, design, models, workflows, and the Amend name and logos — is owned by Amend and protected by law. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service under these Terms. We reserve all rights not expressly granted. We claim no ownership of your Customer Data. If you give us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use it without restriction or obligation.

12. Suspension & termination

You may stop using the Service at any time. We may suspend or terminate your access, with or without notice, if you violate these Terms, create risk or legal exposure for us, or fail to pay, or to protect the Service. On termination, your right to use the Service ends, unpaid fees become due, and we may delete Customer Data after a reasonable period. Sections that by their nature should survive termination will survive.

13. Disclaimer of warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE AND ALL OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, AND NON-INFRINGEMENT. AMEND DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE, OR FREE OF DATA LOSS, OR THAT ANY OUTPUT WILL BE ACCURATE, COMPLETE, OR RELIABLE. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, CREATES ANY WARRANTY.

13.1 Weather information

YOUR USE OF THIS REAL TIME WEATHER GUIDANCE APPLICATION OR WEBSITE IS AT YOUR SOLE RISK. WEATHER DATA MAY NOT BE ACCURATE.

14. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AMEND AND ITS OWNERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, REVENUE, SAVINGS, GOODWILL, BUSINESS, DATA, OR PROCUREMENT COSTS, ARISING OUT OF OR RELATED TO THE SERVICE OR ANY OUTPUT, EVEN IF ADVISED OF THE POSSIBILITY. AMEND'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (a) THE TOTAL AMOUNTS YOU ACTUALLY PAID AMEND FOR THE SERVICE IN THE THREE (3) MONTHS IMMEDIATELY BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (b) ONE HUNDRED U.S. DOLLARS ($100). THESE LIMITATIONS APPLY TO ALL THEORIES OF LIABILITY AND ARE AN ESSENTIAL BASIS OF THE BARGAIN. Some jurisdictions do not allow certain limitations; in those places, the above applies to the fullest extent permitted.

15. Assumption of risk & release

You knowingly and voluntarily assume all risks arising from your use of the Service and Output, including AI inaccuracies and any action taken through the Service. To the maximum extent permitted by law, you release and forever discharge Amend and its owners, employees, and suppliers from any and all claims, demands, damages, and liabilities arising out of or related to: (a) any Output or your reliance on it; (b) any bid, estimate, price, order, filing, document, signature, invoice, payment, schedule, or communication created or sent through the Service; (c) any decision you make using the Service; and (d) any interruption, error, or loss of data. You agree that you, not Amend, are responsible for your business and its results.

16. Indemnification

You will defend, indemnify, and hold harmless Amend and its owners, employees, and suppliers from and against any claims, losses, damages, liabilities, penalties, and expenses (including reasonable attorneys' fees) arising out of or related to: your Customer Data; your use of the Service or Output; documents, estimates, invoices, or communications you create or send; your violation of these Terms, the AUP, or any law; or your violation of any third-party right. We may assume the exclusive defense of any matter subject to indemnification, and you will cooperate with us.

17. Dispute resolution — binding arbitration & class-action waiver

Please read this Section carefully — it affects your legal rights.

• Informal resolution first. Before filing any claim, you agree to contact us at [email protected] and try to resolve the dispute informally for at least 30 days.
• Binding arbitration. Any dispute, claim, or controversy arising out of or relating to the Service or these Terms that is not resolved informally will be resolved by final and binding arbitration administered by a recognized arbitration provider under its commercial rules, on an individual basis, rather than in court, except that either party may bring an individual claim in small-claims court.
• Class-action & jury-trial waiver. To the maximum extent permitted by law, you and Amend each waive any right to a jury trial and to participate in a class, collective, or representative action. Disputes must be brought individually; the arbitrator may not consolidate or preside over claims of more than one person.
• Opt-out. You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing us with your account name and a clear opt-out statement; opting out does not affect any other part of these Terms.
• Time limit. Any claim must be brought within one (1) year after it arises, or it is permanently barred, to the extent permitted by law.

18. Governing law & venue

These Terms are governed by the laws of the State of California, USA, without regard to its conflict-of-laws rules. To the extent any dispute is not subject to arbitration, it will be brought exclusively in the state or federal courts located in California, and you consent to their jurisdiction and venue. The U.N. Convention on Contracts for the International Sale of Goods does not apply.

19. Force majeure

Amend is not liable for any delay or failure to perform due to causes beyond its reasonable control, including acts of God, natural disasters, outages, failures of internet, hosting, payment, AI, or other third-party providers, labor disputes, or governmental action.

20. Changes to these Terms

We may update these Terms. If we make material changes, we will provide notice (for example, by posting here with a new date or by email). Changes are effective when posted unless stated otherwise. Your continued use after changes take effect means you accept them.

21. Miscellaneous

Text messages. If you text our support number, (213) 306-5576, we reply only about your request. We do not send marketing texts. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, or HELP for help. Carriers are not liable for delayed or undelivered messages. The full terms for this support line are on our Text Message Terms page, and how we handle your number is in our Privacy Policy, Section 2.8.

These Terms (with the AUP, E-Sign Consent, and Privacy Policy) are the entire agreement between you and Amend regarding the Service and supersede prior agreements. If any provision is found unenforceable, the rest remains in effect and the provision will be limited to the minimum extent necessary. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them, including in connection with a merger, acquisition, or sale of assets. There are no third-party beneficiaries. Notices to you may be given in-app or by email.

22. Contact

Questions about these Terms: [email protected].