Last updated: July 2, 2026
These Terms of Service ("Terms") are a binding agreement between you and the business you represent ("you," "Customer") and Amend Solutions ("Amend," "we," "us," "our") governing access to and use of the Amend websites, the Amend platform, all applications, tools and features within it, and Amend AI ("Mend") (together, the "Service").
By creating an account, clicking "I agree," or using the Service, you accept these Terms. If you do not agree, do not use the Service. If you use the Service on behalf of a company or other entity, you represent that you are authorized to bind that entity, and "you" refers to that entity.
The Service is provided for commercial and business purposes only, not for personal, family, or household use. You must be at least 18 years old and able to form a binding contract. You agree the Service is a "transaction between businesses," and consumer-protection laws that apply only to consumer transactions do not apply to the maximum extent permitted by law.
Amend provides one connected platform for contractors and service businesses, which may include CRM, AI material takeoffs, estimates and quotes, invoicing and payments, e-signatures (DocuMend), permit tools, scheduling, inventory, file storage (Drive), analytics, a field app, and Mend. We may add, change, suspend, or discontinue any part of the Service, feature, or plan at any time. Some features are labeled beta, preview, or "coming soon" and are provided without any warranty and may be changed or removed. We do not guarantee the Service will be available at any particular time or free of interruption, error, or data loss.
You retain ownership of Customer Data. You grant Amend a worldwide, non-exclusive license to host, copy, process, transmit, display, and create derivative works of Customer Data solely to provide, secure, maintain, and improve the Service and to operate the AI features you use. You represent and warrant that you have all rights and consents necessary to submit Customer Data and to let us process it, and that Customer Data and your use of the Service comply with all laws. You are responsible for maintaining your own independent backups of important data. While we take reasonable measures to protect data, you agree we are not liable for any loss, corruption, or inability to access Customer Data.
Your use of the Service is subject to our Acceptable Use Policy, which is incorporated into these Terms. Without limiting it, you agree not to: use the Service unlawfully or to infringe others' rights; upload malware or attempt to breach, probe, overload, or disrupt the Service or its security; reverse engineer, scrape, or resell the Service except as permitted by law; use Output or Mend to generate unlawful, deceptive, harassing, or harmful content or communications; send messages in violation of anti-spam, telemarketing, or consent laws (e.g., CAN-SPAM, TCPA); or exceed plan limits by automated means. We may investigate, suspend, or terminate accounts that violate these Terms, and may remove content that we believe violates law or these Terms.
Amend AI is a productivity aid, not a professional and not a guarantee. You acknowledge and agree:
The following apply to specific parts of the Service, in addition to the rest of these Terms. Each is provided as a tool; you remain responsible for your business, your compliance, and your outcomes.
Takeoff quantities, counts, measurements, material lists, prices, and estimates are AI-assisted approximations for your review only and are not guaranteed to be accurate or complete. You are responsible for verifying every quantity and price against the actual plans, site conditions, supplier pricing, and applicable codes before bidding, ordering, or committing. Amend is not liable for underestimates, overestimates, mispriced bids, material shortages or overages, or any loss arising from reliance on takeoffs, estimates, or quotes.
DocuMend provides tools to prepare, send, sign, and store documents electronically. It does not provide legal advice and does not guarantee that any document, signature, or process is valid, admissible, or enforceable in your jurisdiction or for your purpose. You are solely responsible for: the content and legality of your documents; determining whether an electronic signature is appropriate and permitted (some documents require wet-ink signatures, notarization, or witnesses); verifying signer identity and authority; and complying with the ESIGN Act, UETA, and other applicable laws. Use of e-signature features is also governed by our Electronic Records & Signature Consent. Amend is not a party to your documents and is not liable for their validity, enforceability, or consequences.
Permit-related information, requirement checklists, and status tools are provided for general informational and organizational purposes only and may be incomplete, outdated, or inaccurate. They are not legal, regulatory, or code-compliance advice. Requirements vary by jurisdiction and change over time. You are solely responsible for confirming all requirements, applications, fees, inspections, and deadlines directly with the applicable authority having jurisdiction (AHJ) and for all filings and compliance. Amend is not liable for denied permits, fines, stop-work orders, delays, or any consequence of relying on permit features.
Invoicing, payment, expense, and financial features help you record and process business transactions but are not accounting, bookkeeping, tax, or financial advice. Figures, totals, taxes, and summaries may contain errors and must be independently verified. You are responsible for the accuracy and legality of amounts charged, for collecting and remitting taxes, and for your own accounting and tax compliance. Card payments are processed by Stripe under its terms; Amend does not store full card numbers and is not responsible for payment processor availability, holds, disputes, or decisions.
Drive lets you store and organize files subject to your plan's storage limit. You are responsible for the content you store, for having the rights to store it, and for keeping your own backups. We may impose file-size and storage limits and may remove content we believe is unlawful or infringing. We are not liable for loss, deletion, corruption, or unavailability of stored files.
Field and team features may include location sharing, check-in, and timekeeping. You are solely responsible for using these features lawfully, including obtaining any required employee notice or consent and complying with labor, privacy, and employment laws. Amend is not liable for how you configure or use location, tracking, or timekeeping features, or for employment-related claims.
If you use the Service to send emails, texts, or other messages, you are solely responsible for obtaining all required consents and complying with all applicable laws (including CAN-SPAM, TCPA, and state equivalents) and for the content of your messages. Amend is not responsible for your communications or any resulting claims.
The Service relies on third parties (e.g., cloud hosting and storage, Stripe for payments, Google and other AI model providers, mapping and geolocation, and email delivery). Your use may be subject to their terms, and we are not responsible or liable for third-party services, their acts or omissions, outages, or changes.
The Service — including its software, design, models, workflows, and the Amend name and logos — is owned by Amend and protected by law. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service under these Terms. We reserve all rights not expressly granted. We claim no ownership of your Customer Data. If you give us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use it without restriction or obligation.
You may stop using the Service at any time. We may suspend or terminate your access, with or without notice, if you violate these Terms, create risk or legal exposure for us, or fail to pay, or to protect the Service. On termination, your right to use the Service ends, unpaid fees become due, and we may delete Customer Data after a reasonable period. Sections that by their nature should survive termination will survive.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE AND ALL OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, AND NON-INFRINGEMENT. AMEND DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE, OR FREE OF DATA LOSS, OR THAT ANY OUTPUT WILL BE ACCURATE, COMPLETE, OR RELIABLE. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, CREATES ANY WARRANTY.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, AMEND AND ITS OWNERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, REVENUE, SAVINGS, GOODWILL, BUSINESS, DATA, OR PROCUREMENT COSTS, ARISING OUT OF OR RELATED TO THE SERVICE OR ANY OUTPUT, EVEN IF ADVISED OF THE POSSIBILITY. AMEND'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (a) THE TOTAL AMOUNTS YOU ACTUALLY PAID AMEND FOR THE SERVICE IN THE THREE (3) MONTHS IMMEDIATELY BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (b) ONE HUNDRED U.S. DOLLARS ($100). THESE LIMITATIONS APPLY TO ALL THEORIES OF LIABILITY AND ARE AN ESSENTIAL BASIS OF THE BARGAIN. Some jurisdictions do not allow certain limitations; in those places, the above applies to the fullest extent permitted.
You knowingly and voluntarily assume all risks arising from your use of the Service and Output, including AI inaccuracies and any action taken through the Service. To the maximum extent permitted by law, you release and forever discharge Amend and its owners, employees, and suppliers from any and all claims, demands, damages, and liabilities arising out of or related to: (a) any Output or your reliance on it; (b) any bid, estimate, price, order, filing, document, signature, invoice, payment, schedule, or communication created or sent through the Service; (c) any decision you make using the Service; and (d) any interruption, error, or loss of data. You agree that you, not Amend, are responsible for your business and its results.
You will defend, indemnify, and hold harmless Amend and its owners, employees, and suppliers from and against any claims, losses, damages, liabilities, penalties, and expenses (including reasonable attorneys' fees) arising out of or related to: your Customer Data; your use of the Service or Output; documents, estimates, invoices, permits, or communications you create or send; your violation of these Terms, the AUP, or any law; or your violation of any third-party right. We may assume the exclusive defense of any matter subject to indemnification, and you will cooperate with us.
Please read this Section carefully — it affects your legal rights.
These Terms are governed by the laws of the State of California, USA, without regard to its conflict-of-laws rules. To the extent any dispute is not subject to arbitration, it will be brought exclusively in the state or federal courts located in California, and you consent to their jurisdiction and venue. The U.N. Convention on Contracts for the International Sale of Goods does not apply.
Amend is not liable for any delay or failure to perform due to causes beyond its reasonable control, including acts of God, natural disasters, outages, failures of internet, hosting, payment, AI, or other third-party providers, labor disputes, or governmental action.
We may update these Terms. If we make material changes, we will provide notice (for example, by posting here with a new date or by email). Changes are effective when posted unless stated otherwise. Your continued use after changes take effect means you accept them.
These Terms (with the AUP, E-Sign Consent, and Privacy Policy) are the entire agreement between you and Amend regarding the Service and supersede prior agreements. If any provision is found unenforceable, the rest remains in effect and the provision will be limited to the minimum extent necessary. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them, including in connection with a merger, acquisition, or sale of assets. There are no third-party beneficiaries. Notices to you may be given in-app or by email.
Questions about these Terms: [email protected].